Curriculum Vitae
Arum Wahyuning Andyani
Media Social
Dedicated and detail-oriented individual with experienced in handling high volumes of customer inquiries, ensuring timely resolution of issues. Able to work collaboratively in a team and maintain a positive attitude under pressure.
Juli 2022
Universitas Negeri Surakarta Sebelas Maret, Surakarta
S1 • Administrasi Perkantoran dan Sekretari • IPK 3.51
Januari 2023
Customer Engagement Champion (Shopee Project)
PT VADS Indonesia • Contract Base
-Handling a high volume of customer chats, ensuring timely resolution of issues within the same chat session.
-Logistics: Resolve customer inquiries and complaints regarding shipment tracking, delivery delays, and logistics processes with accurate and timely solutions.
-Financial Services (SPayLater & SPinjam): Assist customers with account-related issues, and transaction errors while ensuring compliance with company policies and financial regulations.
-Collaborated with internal teams to resolve escalated cases and improve service quality.
Februari 2022
Volunteer - Support Staff for Social Aid Program
PT Bank Negara Indonesia (Persero) Tbk • Pekerja Lepas
-Participated in the distribution of social aid from the government to residents of Karanganyar Regency.
-Assisted in the administration and verification of beneficiary data.
April 2019
Administrative Support
Akademik FKIP Universitas Sebelas Maret • Magang
-Handled data entry and record archiving to support administrative processes.
-Verify and prepare documentation from student for further approval and processing, including obtaining signatures from appropriate official such as the Vice and Dean of Faculty.
Januari 2016
Waitress
Bubble Ice Cafe • Part Time
-Delivered friendly and professional service to customers.
-Assisted in daily cafe operations, such as taking orders and serving meals.