Curriculum Vitae
Luthfita Delphinerisye Joantona
As a final year Management student with a 3.57 GPA from Mercu Buana University, I possess over 4 years of experience as a bank teller and customer service representative. I am a fast learner with strong self-management, leadership skills, and a passion for developing people and cultures. I have successfully handled and assisted over 1,000+ customers in downtown Jakarta with in-depth knowledge of institutional banking services. I am experienced in delivering comprehensive services to priority banking clients, including wealth management, investment solutions, and banking products. I am skilled in cash handling, transaction processing (deposits, withdrawals, transfers), foreign currency handling, core banking systems, fraud detection, document verification, reconciliation, and customer service in both personal and business banking environments. Furthermore, I have capabilities in Customer Relationship Management (CRM), banking product knowledge, problem-solving, communication, cross-selling, and multi-channel support. I am proficient in Microsoft Office Suite, Google Workspace, and e-KYC platforms. I am a professional, detail-oriented, friendly individual with excellent communication skills.
Sedang berjalan
Universitas Mercu Buana
S1 • Manajemen • IPK 3.57
Januari 2020 - Januari 2023
Cash Service Assistant / Bank Teller
PT Bank Negara Indonesia (Persero) Tbk • Magang
• Assisted customers with processed transactions, such as deposits, withdrawals, or payments, resolved customer complaints, addressed account discrepancies, and provided prompt and helpful responses.
• Proactively informed customers about various bank products and services to meet their financial needs.
• Tracked, recorded, reported, and stored information related to transactions, bank supplies, and customers, ensuring all information was accurate and complete.
• Buying, selling, exchanging, outgoing and incoming tranfers of foreign currencies in cash and non-cash, updating counter rates daily, redealing foreign exchange rates with customers (USD, EURO, JPY, MYR, SGD and Yuan)
• Balanced cash drawers, identified and resolved discrepancies, and ensured the accuracy of end-of-day cash counts.
• Complete 25+ customer transactions per hour with attention to detail.
• Respond to customer account inquiries from 100+ weekly accounts.
• Demonstrated a strong commitment to confidentiality and security protocols.
• Maintained a clean, organized work area and maintained a professional appearance.
• Assisted the supervisor with audits, daily vault balance, and branch operations, ensuring compliance with regulatory standard.
• Assisted with the training of 4 new tellers, ensuring they received a comprehensive education on proper banking policies.
Media
Januari 2016 - Januari 2017
Anggota
Ikatan Pelajar Muhammadiyah (IPM) • Organisasi
• Recognized the potential of new students.
• Helped new students adapt to the school environment and its surroundings, including the aspects of security, public facilities, and school infrastructure.
• Fostered motivation, enthusiasm, and effective ways of learning as new students.
• Developed positive interactions between students and other school members.
• Fostered positive behaviors, including honesty, independence, mutual respect, respect for diversity and unity, discipline, clean and healthy living, to create students who had integrity values, work ethic, and a spirit of mutual cooperation.
Januari 2013 - Januari 2025
Customer Service Priority Banking
PT Bank Mega Syariah • Full Time
• Experienced in delivering comprehensive services to priority banking clients, including wealth management, investment solutions, and banking products.
• Provided prompt and professional support through multiple channels (phone, email, and face-to-face interactions).
• Effectively communicated product features and benefits to customers to support informed financial decisions.
• Handled customer inquiries and complaints with empathy and efficiency, ensuring timely resolutions.
• Assisted customers with a wide range of account-related transactions such as balance inquiries, fund transfers, and statement requests.
• Opened and closed personal and business accounts while ensuring compliance and accuracy.
• Issued and replaced debit cards (lost, damaged, or expired), savings books, cheque books, account balance confirmations, and signature mandate updates.
• Managed daily customer interactions for both personal and business banking needs.
Media
Desember 2024
Materi Anti Fraud, Risk Awreness, APU PPT & PPPSPM 2024
PT Bank Mega Syariah • -
Media
September 2024
Jenjang Kualifikasi SPPUR 4 (empat) Subbidang Pengelolaan Uang Tunai Bank
Lembaga Pelatihan Kerja Sinergi Patner Prima • SPPUR-03-04-20092024-LPKSPP-001493
Kepala Lembaga Pelatihan Kerja Sinergi Patner Prima berdasarkan Surat Keputusan Penyelenggara
Pelatihan No. 001493 tanggal 20 September 2024 menyatakan bahwa:
Nama : Luthfita Delphinerisye Joantona
No Peserta : 001493
Telah mengikuti Pelatihan Berbasis Kompetensi Bidang Sistem Pembayaran dan Pengelolaan Uang Rupiah Jenjang Kualifikasi SPPUR 4 (empat) Subbidang Pengelolaan Uang Tunai Bank dan dinyatakan KOMPETEN
Unit Kompetensi :
1. Memproses Uang
2. Memberikan Layanan Kas
3. Melakukan Kegiatan Layanan Pengambilan Uang (Pick Up Service)
atau Layanan Pengantaran Uang (Delivery Service)
4. Melakukan Cash Replenishment
Media
November 2023
Jenjang Kualifikasi SPPUR 4 Subbidang Pengelolaan Transfer Dana
LPK Ikatan Bankir Indonesia - Banking Competency Center • SPPUR-01-04-18112023-IBIBCC-026279
Pelatihan Berbasis Kompetensi Bidang Sistem Pembayaran dan Pengelolaan Uang Rupiah Jenjang Kualifikasi SPPUR 4 Subbidang Pengelolaan Transfer Dana dari tanggal 16 November 2023 sampai dengan tanggal 18 November dan dinyatakan kompeten.
Daftar Unit Kompetensi yang dicapai:
1. Memproses Transaksi Transfer Kredit dan Transfer Debit
2. Memproses Transaksi Cek dan Bilyet Giro
3. Menatausahakan Penggunaan Cek dan Bilyet Giro
4. Memberikan Layanan Kas
5. Mengklarifikasi Uang yang Diragukan Keasliannya
Media
Agustus 2023
Human Resouce Management
TUVRheinland • No.ZID/246128111/35
Unit of Competency Human Resource Management:
1. Equal Opportunity Laws
2. Establishing Strategic Pay Plans
3. Pay for Performance and Financial Incentives
4. Benefits and Services
5. Building Positive Employee relations
6. Labor Relations and Collective Bargaining
7. Safety, Health, and Risk Management
8. Managing Global Human Resources
9. Managing Human Resources in Small Firms
10. Application Case
Desember 2022
Program Bina BNI Teller Jenjang Utama
PT Bank Negara Indonesia (Persero) Tbk • W15/7/6595
Media
Februari 2022
Program Bina BNI Teller Jenjang Madya
PT Bank Negara Indonesia (Persero) Tbk • WJY/11/209
Media
Februari 2020
Program Bina BNI Teller Jenjang Pradana
PT Bank Negara Indonesia (Persero) Tbk • WJY/11/114