Curriculum Vitae
NAJMILLAH SHANIA FAHRANI
Fresh graduate majoring in English Education from Jenderal Soedirman University who has a career interest in the world of education, innovative teaching, and also has an interest in customer service. Have the ability to communicate well, work individually and in teams with other employees, problem-solving skills, time management, and Microsoft Office. <br /> <br /> In 2024, I was given the opportunity to be accepted as an intern at one of the state-owned companies, namely PT Pegadaian, as a Customer Service Assistant. This internship experience made me have the ability to develop interpersonal communication with the customers, build consumers' trust and interest, communicate with people from various backgrounds, and promote the products to customers through cross-selling and canvassing, and collaborate with the marketing team to make digital marketing, such as making a video reel, making a pamphlet, etc.
Desember 2025
Universitas Jenderal Soedirman
S1 • Pendidikan Bahasa Inggris • IPK 3.76
Februari 2024
Customer Service Assistant
PT Pegadaian • Magang
1. Create and develop interpersonal communication with customers
2. Ability to handle around 40 customers per day
3. Ability to do telemarketing with soft selling ability
4. Ability to understand the product knowledge about the products
5. Ability to coordinate and fit in with internal and external teams.
6. Become a Pegadaian Kebumen social media admin, which to respond customer messages sent via Pegadaian Kebumen social media.
7. Doing follow up with customers.
8. Doing input collateral and redeem pawn via the Passion Pegadaian website
9. Become a Customer Relation Officer Assistant in handling customer needs
10. Assist in checking customer documents, for example loan application documents
11. Doing visit agencies, school, the government, and surrounding environment, such as market, central park to conduct the canvasing, which aims to introduce Pegadaian products
12. Ability in conducting cross selling to customers
13. Successful in participating in preparing Seminar Emas at branch office of Pegadaian Kebumen