Curriculum Vitae
Neneng Mujayanah
A dedicated banking professional with solid experience in customer service, transaction management, and team leadership. Proven track record in delivering exceptional customer experience as a Customer Service Representative and Teller, ensuring high levels of client satisfaction and transaction accuracy.<br /> <br /> Successfully led and coached frontliner teams as a Teller Coordinator, optimizing daily operations and driving the achievement of digital product sales targets. Recognized as one of the top performers in promoting and selling Livin’ by Mandiri at Bank Mandiri ITC BSD Branch, contributing significantly to the branch’s digital transformation goals.<br /> <br /> Skilled in data verification, complaint resolution, and reporting, with a strong commitment to operational standards and regulatory compliance. Continuously focused on enhancing service efficiency and quality in a fast-paced banking environment.
Juni 2020
Universitas Islam Negeri Sultan Maulana Hasanuddin Banten
S1 • Komunikasi dan Penyiaran Islam • IPK 3.63
Oktober 2021 - Mei 2025
Teller Koordinator
PT Bank Mandiri (Persero) Tbk • Full Time
Sebagai Teller Koordinator di Bank Mandiri, bertanggung jawab untuk mengatur kelancaran operasional layanan transaksi tunai dan nontunai di cabang, serta memastikan kualitas layanan teller tetap sesuai standar pelayanan perbankan. Memimpin dan membina tim teller dalam mencapai target layanan dan penjualan produk bank, termasuk produk digital seperti Livin' by Mandiri.
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Mei 2023
Certificate of Completion
Mandiri University Group • 1-v3
SPPUR penyelenggaraan PVA dan pembawaan UKA- dan memperoses kegiatan transaksi Penukaran Valuta Asing
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September 2024
MTQ Nasional
Bank Mandiri • -
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