Curriculum Vitae

raffa aria Subhan
Media Social
I am a Bachelor of Informatics Engineering graduate from Indraprasta PGRI University. I have several projects<br /> experience in PT. Bank Mandiri Taspen, Vision Line Indonesia. I have good communication skills, meticulous<br /> attention to detail, flexible, and adaptable. In addition, I am also open and interested in other fields because I am<br /> adaptable in learning something.
November 2023
Universitas Indraprasta PGRI Jakarta
S1 • Teknik Komputer Dan Informatika • IPK 3.36
Januari 2025 - Oktober 2025
IT service Desk
PT Bank Mandiri Taspen • Full Time
Support the operation of the new Maestro Core Banking system.
Handle and respond to user requests and incidents.
Provide basic technical solutions (hardware, software, network, email, applications, systems).
Perform first-level troubleshooting via phone, email, chat, and tickets.
Escalate issues to the advanced Layer 2 technical team.
Monitor the status of Masda (Mantap Service Desk) tickets according to SLAs and documented solutions.
Provide friendly, prompt, and professional service to users.
Develop and execute test cases for the UAT environment.
Conduct manual SIT and UAT testing for the CIF, Loan, Collateral, and Clearing modules in the MAESTRO Core Banking System.
Support the branch in Operational Readiness Testing (ORT) and Post-Implementation Testing (PTR).
Support the branch in Maestro Go-Live in case of errors in Production transactions (PRD).
Januari 2024 - Januari 2025
Logistik Staff
Vision Line Indonesia • Full Time
Mengkordinasi kebutuhan teknis seperti peralatan dan pengontrolan terhadap penyimpanan
Lokasi barang yang aman, berkordinasi terhadap transportasi dan kebutuhan lainya seperti
F&B, kebutuhan teknis, tempat, jadwal.
Maret 2023 - Agustus 2023
Programer
CV Mitra Nusantara • Magang
Membuat aplikasi iventory gudang di cv mitra musantara menggunakan metode java netbeans
September 2020 - April 2021
Marketing
PT Kar Wig Abadi • Full Time
Menjual produk telkomsel (Indihome)