Curriculum Vitae
Shelby Saira Resfa
Media Social
Universal Banker with over 5 years of experience in the banking industry, covering customer<br /> service, teller operations, and banking product marketing. Strong in customer engagement,<br /> relationship building, and cross-selling, with solid communication skills and proficiency in banking<br /> systems.
Januari 2024
Universitas Terbuka
S1 • Management • IPK 3.36
Januari 2019
UNIVERSITAS BINA SARANA INFORMATIKA JAKARTA
D3 • Administrasi Bisnis • IPK 3.75
September 2025
Universal Banker
PT Bank Rakyat Indonesia (Persero) Tbk • Full Time
- Marketed and promoted banking products to customers based on their financial needs
- Built and maintained long-term customer relationships to increase trust and retention
- Educated customers on banking products, services, and digital banking features
- Assisted in cross-selling financial products (savings, deposits, loans, digital services)
- Managed front-office transactions including teller operations while ensuring service
excellence
Desember 2020
Customer Service
Bank Rakyat Indonesia • Full Time
- Streamlined customer account opening processes to ensure fast and accurate service
- Resolved client issues and service requests with a customer-first approach
- Facilitated seamless internet banking registration for new users
- Managed operational cost entries using SAP with high accuracy
- Maintained payroll data entry for multiple corporate clients
- Marketing banking products and services
Desember 2024
Best Frontliner in 2024
PT Bank Rakyat Indonesia (persero) Tbk • -
I received the Best Frontliner 2024 award at the branch level and ranked 4th nationally in Indonesia in the Silver category, based on my performance evaluation. I was also selected as the branch representative for the BRI Service Excellent Competition (BSEC) 2024.