Curriculum Vitae
Siti Nurul Fajri
A Digital Office Administration student from Jakarta State University with experience in digital document management, customer service, and business administration. Skilled in data processing, archive management, and report preparation, with a focus on efficiency and detail. Experienced in an internship in the banking sector, accustomed to working in teams, handling administrative documentation, marketing and interacting with various stakeholders. Thorough, adaptable, and enthusiastic about participating in organizational culture development initiatives.
Sedang berjalan
Universitas Negeri Jakarta
S1 • Administrasi Perkantoran dan Sekretari • IPK 3.82
September 2025 - Maret 2026
Intern Administrasi & Data Entry
PT Asuransi Jasa Indonesia • Magang
Februari 2025 - Juli 2025
Customer Service & Front Office Support
Bank DKI Jakarta • Magang
- Serving ±100 customers per day for the issuance of ID Card PNS and Free Transjakarta service cards, handling inquiries and complaints, and assisting with customer administrative processes.
- Providing information and complaint handling with an average handling time of 10 minutes/customer, improving customer satisfaction at the front office.
- Managing daily service queues with an average of 80–100 customer visits per day, supporting orderliness and accuracy of branch services.
Media
Februari 2025 - Juli 2025
Internal service assistant
Bank DKI Jakarta • Magang
- Manage more than 150 incoming and outgoing documents every week with a neat filing system, supporting 95% faster document retrieval efficiency.
- Prepared management meeting schedules (8–10 meetings/week) and sent reminders to internal stakeholders to ensure attendance and smooth meeting flow.
- Assisted in the creation of accurate meeting minutes for 30+ meetings during the internship period, serving as a reference for management decision-making.
- Organized and managed meeting room schedules and branch facility usage, facilitating time efficiency and internal coordination.
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September 2024 - Desember 2024
Liaison Officer (FO)
Wirausaha Merdeka Universitas Negeri Jakarta • Project Base
- Provided direct assistance and coordination for participants during registration, event sessions, and post-event follow-ups, ensuring fast and accurate information delivery.
- Facilitated communication between participants and the organizing team, including sharing schedules, technical updates, and session reminders through various communication channels (WhatsApp groups, email, Zoom Meeting).
- Handled 100+ participant inquiries, technical issues, and support needs weekly, with an average response time of 5 minutes, ensuring smooth event operations.
- Delivered a friendly and professional participant experience, contributing to a high level of satisfaction throughout the program.
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September 2024 - Desember 2024
Event Division
Wirausaha Merdeka Universitas Negeri Jakarta • Project Base
- Accompanied more than 5 resource persons and industry practitioners from various fields of entrepreneurship in a professional and timely manner.
- Designed and organized 10+ series of inspiring events (seminars, workshops, business mentoring, and UMKM expo), featuring professional mentors, business practitioners, and national entrepreneurship alumni.
- Managed event timelines and technical execution systematically, ensuring all activities ran smoothly as planned, both online and offline.
- Collaborated across divisions and campuses, including coordination with speakers, participant liaison officers (LO), and campus stakeholders to create impactful and memorable event experiences.
- Increased participant active engagement up to 95% in each session and received positive feedback from both participants and program supervisors for the smooth and creative event execution.
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