Curriculum Vitae
Syafalia Dewi Rachmawati
Digital Office Management graduate with experience in administration, finance, customer service, and commercial operations. Skilled in financial reporting, contract management, and customer relations, gained through roles at Universitas Airlangga, PT Kereta Api Indonesia, Dough Re Mi Fa & So Laa, and Bloomingpeak. Eager to contribute to organizational efficiency and grow in administration or finance roles.
Agustus 2025
Universitas Airlangga
D4 • Manajemen Perkantoran • IPK 3.76
Agustus 2024 - Agustus 2025
Customer Service & Sales Support (Remote)
DRMF Solaa • Full Time
Handled 100+ weekly customer inquiries via WhatsApp, Instagram, E-Commerce Shopee & Tokopedia with timely and professional communication. | Resolved product, delivery, and service complaints, ensuring customer satisfaction and retention. | Managed daily order recap, documentation, and digital records to support inventory, fulfillment, and reporting. | Promoted new products and upselling opportunities through personalized recommendations, driving sales growth.
Agustus 2024 - Desember 2024
Administrative Support (Internship)
PT Kereta Api Indonesia (Persero) • Magang
Managed 30+ weekly contract files with internal units and external partners.| Verified and ensured compliance of commercial documents with policies and legal standards. | Assisted in preparing advertising proposals and presentation materials. | Organized digital and physical filing systems for efficient archiving.
Media
Januari 2025
Administrator Professional
BNSP • No. 82110 3439 5 0000133 2025
Memiliki Sertifikasi Administrator Profesional dari BNSP dengan kompetensi dalam pengelolaan administrasi perkantoran, penyusunan dokumen dan laporan, komunikasi bisnis, serta manajemen arsip dan pelayanan administrasi.