Curriculum Vitae
Arum Wahyuning Andyani
Media Social
Dedicated and detail-oriented individual with experienced in handling high volumes of customer inquiries, ensuring timely resolution of issues. Able to work collaboratively in a team and maintain a positive attitude under pressure.
Juli 2022
Universitas Negeri Surakarta Sebelas Maret, Surakarta
S1 • Administrasi Perkantoran dan Sekretari • IPK 3.51
Januari 2023 - Januari 2024
Customer Engagement Champion (Shopee Project)
PT VADS Indonesia • Contract Base
-Handling a high volume of customer chats, ensuring timely resolution of issues within the same chat session.
-Logistics: Resolve customer inquiries and complaints regarding shipment tracking, delivery delays, and logistics processes with accurate and timely solutions.
-Financial Services (SPayLater & SPinjam): Assist customers with account-related issues, and transaction errors while ensuring compliance with company policies and financial regulations.
-Collaborated with internal teams to resolve escalated cases and improve service quality.
Februari 2022 - Februari 2022
Volunteer - Support Staff for Social Aid Program
PT Bank Negara Indonesia (Persero) Tbk • Pekerja Lepas
-Participated in the distribution of social aid from the government to residents of Karanganyar Regency.
-Assisted in the administration and verification of beneficiary data.
April 2019 - Januari 2020
Administrative Support
Akademik FKIP Universitas Sebelas Maret • Magang
-Handled data entry and record archiving to support administrative processes.
-Verify and prepare documentation from student for further approval and processing, including obtaining signatures from appropriate official such as the Vice and Dean of Faculty.
Januari 2016 - Juni 2018
Waitress
Bubble Ice Cafe • Part Time
-Delivered friendly and professional service to customers.
-Assisted in daily cafe operations, such as taking orders and serving meals.