Curriculum Vitae
MUHAMMAD REZA PERKASA
Marketing Management graduate with interests in Business Development, Merchandising, Procurement, Key Account, Customer Relationship & Partnership Management. Internship experience at reputable companies has strengthened professional skills and provided valuable industry exposure. Highly motivated to embrace new challenges, with good communication and problem-solving skills.
Agustus 2025
Universitas Negeri Yogyakarta
D4 • Manajemen Pemasaran • IPK 3.74
Agustus 2024 - Desember 2024
Subsidiaries & Affiliates Business Management
PT Krakatau Global Trading • Magang
• Maintained and updated performance data in company databases, improving reporting accuracy and reducing errors by 15–20%.
• Maintained client information and accounts in company databases.
• Assisted in preparing and reviewing 15 affiliate partnership agreements monthly, ensuring compliance with company standards.
• Compiled and supported analysis of monthly internal performance reports and supported annual
reviews of 1 subsidiary and 5 affiliate companies, providing insights for management decision-making.
• Maintained structured database of partnership agreements and subsidiary performance, improving accessibility and transparency for management review.
• Coordinated cross-department data collection to ensure timely reporting.
Media
Februari 2024 - Juni 2024
Client Relationship & Partnership
Global Digital Niaga (Blibli.com) • Magang
• Support for 6 clients with over 15,000 orders per day
• Listening to and understanding customer input and constraints, and conducting assessments to be
able to address barriers.
• Improve key performance indicators by 7% in the area of service quality within 3 months
• Collaborated with cross-functional teams to develop tailored solutions for each clients unique
requirements.
• Achieved a 15% increase in operational process efficiency
• Help resolve clients issues effectively and efficiently. Increase customer trust and satisfaction.
• Perform monthly reviews of +/- 100 complaints submitted by clients to be used to evaluate the
operating process that occurs.
• Provide input and guidance to achieve common goals and build lasting relationships with partners.
Agustus 2023 - Desember 2023
Escalation Management Team & Quality
Home Credit Indonesia • Magang
• Actively managing FC theft or handling suspected fraud or embezzlement
• Streamline the collection process
• Increase customer trust by +/- 30% within 3 months
• Performed voice bot script development
• Enhanced Escalation Management Officer call scripts
• Performed +/- 5.000 call audits per week to ensure partner agency collection
process was in compliance with standard operating procedures
April 2023 - Januari 2024
Commission Chair
Dewan Perwakilan Mahasiswa Fakultas • Organisasi
• Streamline the process of filtering student aspirations in the faculty environment
• Conducting hearings with the bureaucracy regarding complaints submitted by students
• Establishing good relations between the administration and students
• Finding a way out of the problems raised by students to be proposed to the bureaucracy
Februari 2020 - April 2020
SALES AND MARKETING
PT. Krakatau Steel (Persero) Tbk • Magang
Assist in the preparation of bidding materials
• Actively maintain good customer relations
• Actively provide new ideas and perspectives to improve the sales process
• Achieved a 8% increase in operational process efficiency
• Gathered customer feedback to share with product, sales and marketing teams.
• Maintained outstanding customer relationships by providing excellent support and
resolving issues promptly and effectively
November 2018 - Januari 2021
MARKETING AND ADMINISTRATION
idnstore25 • Part Time
• Create a product development plan
• Schedule product upload time
• Identify customer needs and market trends
• Developed good relationships with suppliers and customers
• Helped increase sales of 100 products in first 3 months
Juni 2021
Competency Qualification II Online Business and Marketing
Badan Nasional Sertifikasi Profesi • 4711147112000001612021