Curriculum Vitae

Tubagus Mahali Erlangga

Tubagus Mahali Erlangga

Kab. Garut
Terakhir login 3 jam yang lalu

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Business Development &amp; Marketing professional with 6+ years of experience in sales, SME<br /> relationship management, and client acquisition. Proven record in exceeding sales targets (Rp 4B SME<br /> lending, 100+ new clients in 6 months) while maintaining 0% NPL. Skilled in strategic sales planning,<br /> market expansion (domestic &amp; overseas), key account management, team leadership, and crossfunctional<br /> collaboration. Recognized for driving business growth, building client loyalty, and leading<br /> teams to achieve consistent results in high-pressure environments.

Agustus 2018
IKPIA PERBANAS

S1 Sistem Informasi IPK 3.15

Oktober 2023 - Mei 2025
Junior Associate Mantri (Account & Business Development – SME Lending)

PT Bank Rakyat Indonesia (Persero) Tbk Contract Base

• Managed SME lending portfolio worth IDR 4B with zero NPL for two consecutive years.
• Acquired 100+ new SME clients in 6 months through proactive business development.
• Built and maintained strong client relationships to ensure satisfaction and retention.
• Exceeded monthly credit sales targets by >100% through strategic prospecting and cross-selling.
• Streamlined the credit approval workflow, reducing processing time by 30%.

Dengan kombinasi latar belakang pendidikan dan pengalaman kerja, saya siap memberikan kontribusi terbaik di lingkungan kerja yang menuntut ketelitian, integritas, dan orientasi hasil.


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Maret 2019 - September 2023
Universal Banking Financial (Costumer Service & Operation Analyst)

PT Bank Rakyat Indonesia (Persero) Tbk Full Time

• Delivered excellent service to 100+ clients daily with NPS ≥90%.
• Consistently achieved 120% product sales target in Q4 2023.
• Onboarded 500+ clients to digital banking (BRImo), driving adoption of e-channels.
• Increased third-party funds (DPK) by IDR 1B in 3 months.
• Awarded Best Frontliner of the Month for service excellence


Juni 2018 - Juli 2018
Intern – Bank Guarantee Division

Bank bjb Magang

• Assisted in issuing bank guarantees, verifying documents, and ensuring compliance.
• Supported preliminary eligibility checks and documentation accuracy.

Hard Skills:
Data Analysis
CRM systems (Customer Relationship Management)
CRM (Salesforce, HubSpot)
Market analysis
CRM tools (Salesforce)
Digital marketing tools (Google Ads, Facebook Ads)
Data analysis tools (Tableau, PowerBI)
Strategi Bisnis
Operasional Customer Success
Strategi Customer Success
Microsoft Excel (analisis data bisnis)

Soft Skills:
Adaptabilitas
Problem-solving
Analitis
Decision-making
Communication
Effective communication/meetings
Organizational Transformation
Empati
Kepemimpinan
Kesabaran
Kolaborasi
Manajemen waktu
Pemikiran analitis
Pengambilan keputusan
Jaringan interpersonal
Kemampuan berpikir strategis
Kemampuan negosiasi
Kreativitas dalam mencari peluang
Manajemen hubungan
Multitasking
Perencanaan