Curriculum Vitae
Luthfiyah Rachma
Media Social
Adaptable final-year Global Business and Politics student with experience in CRM, project management, and organizational development. Skilled in leading teams, designing SOPs, and managing data-driven initiatives. Passionate about sustainability, human capital, and creating inclusive business impact through practical and collaborative actions.
Sedang berjalan
Universitas Presiden
S1 • Administrasi Bisnis • IPK 3.85
Agustus 2025 - Sekarang
Customer Relationship Management Intern
PT Dayamitra Telekomunikasi Indonesia Tbk • Magang
PT Dayamitra Telekomunikasi Tbk. or Mitratel is a subsidiary of PT Telkom Indonesia (Persero) Tbk which is engaged in telecommunications infrastructure:
1. Supported the CRM team in reconciling contracts and billings for over 3,000 client sites.
2. Maintained accurate client data and prepared administrative reports for daily operations.
3. Enhanced data accuracy through effective analysis, Excel reporting, and cross-department collaboration.
Januari 2025 - Agustus 2025
Project Manager
People Paper • Project Base
A community that focuses on the environment and sustainable development. This project aimed to increase awareness of the SDGs and support participants in developing entrepreneurship skills:
1. Led and supervised a 10-member team through all project phases, from planning to evaluation.
2. Developed project timelines, assigned tasks, and tracked weekly KPIs to measure performance.
3. Facilitated a paper recycling workshop attended by 25+ participants.
Januari 2024 - Januari 2024
Project Manager
QUEST (President University) • Project Base
QUEST is an organisation that focus on Increasing the quality of education for achieving sustainable transformation:
1. Planned and led a two-day financial literacy workshop for 30+ teenagers at Yayasan Gema Insan Amanah, Cikarang.
2. Developed materials and delivered sessions on saving, budgeting, and smart spending through interactive learning.
3. Designed KPIs to track the performance and contributions of 12+ team members effectively.
Media
Januari 2024 - Januari 2024
Business Development Intern
PT Ramu Padu Nusantara • Magang
Indonesian company that produces high-quality syrups, spices, and teas from local natural ingredients to promote Indonesian flavors and support local farmers:
1. Collaborated with CEO and division heads to draft 6+ SOPs, improving efficiency, consistency, and sustainability across departments.
2. Joined 12+ remote meetings, ensuring smooth communication and project progress.
3. Conducted depth interviews and workflow research to support SOP development.
Media
Januari 2023 - Januari 2024
Program Development Intern
President University International Office • Magang
The Office at President University that manages all matters related to international students, including student visas, KITAS (stay permits), scholarship pathways, student exchange programs, and cross-border academic collaborations:
1. Supported international student program improvements for 50+ students in President University.
2. Provided academic and personal support to President University's international students.
3. Conducted PreUni International 2023
Media
September 2024
AWS re/Start Graduate
Amazon Web Services Training and Certification • https://www.credly.com/badges/8e015db2-89ee-41de-a8d6-1c27d20bcb5e/public_url
Mei 2024
Digital Marketing
BNSP • 784222431202023442024
Media
Januari 2023
3rd Winner of Innovate and Dominate Challenge 2023
Setsail BizAccel President University • -